How to Set Up and Manage the Loyalty Program on Timart Web
Building an effective customer retention system encourages repeat business and increases average order values. By setting up the Loyalty Program on Timart Web, your customers automatically accumulate points when they purchase items from your store. They can later redeem these points for real monetary value or discounts during checkout.
This guide walks you through navigating the loyalty settings, configuring point redemption rates, and setting up automated spending tiers.
🛠️ Step-by-Step System Activation
To begin the process, log into your web dashboard, look at the main menu sidebar, and click on Loyalty. This will bring you to your central reward management hub.
At the top of the interface, you will see a Program Status indicator. If it reads Ready to Configure, the feature is available but needs your specific rules established before going live to customers.
📊 Creating Sale Amount Tiers (Advanced Setup)
Once the core parameters are saved, you must establish Sale Amount Tiers. These rules define exactly how many points a customer gets based on the monetary value of their receipt.
Important Note: If you do not create any spending tiers, your customers will not automatically accumulate points on transactions. You must configure at least one tier for the automation engine to take effect.
| Tier Scope | Minimum Spend | Maximum Spend | Points Awarded |
| Tier 1 (Base Level) | 0 Naira | 10,000 Naira | 10 Points |
| Tier 2 (Mid Range) | 10,001 Naira | 50,000 Naira | 50 Points |
| Tier 3 (Premium Spenders) | 50,001 Naira | No Max (Blank) | 100 Points |
How to Add a Spending Tier on the Dashboard:
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Enter the Minimum Sale Amount required to qualify for the tier.
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Enter an optional Maximum Sale Amount (leave this completely blank on your highest tier to capture all purchases above that baseline).
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Input the exact Points Awarded when a transaction falls squarely into this financial range.
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Set the Sort Order (the system processes smaller numbers first; assign lower sort numbers to your smaller spending tiers to make sure calculations run correctly).
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Click Add Tier.
You can create multiple escalating layers to incentivize shoppers to increase their transaction totals in order to hit the next major point payout.
💡 Quick Tips for Success
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Keep Ratios Simple: Make your point-to-cash conversions easy to understand so front-of-house employees can easily explain the rewards to inquiring customers.
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Leverage the Receipt Preview: Leaving the receipt hints turned on acts as a passive marketing engine, keeping your store top-of-mind whenever a buyer checks their physical or digital invoice.